Shipping & Policies
Payment
I currently accept PayPal or Credit/Debit Card, Apple Pay, SOFORT and others through PayPal Express or PEP operators. All credit/debit card transactions on this site are processed using PayPal or PEP operators, which are a secure online payment gateway that encrypts your card details in a secure host environment.
Shipping
*SHIPPING TIME*
READY TO SHIP items will be sent within 48 hours after payment (excluding weekends).
MADE TO ORDER items are now 3-4 weeks turnaround time.
Please place your order in advance. Thank you ❤
*ESTIMATE DELIVERY TIME*
EUROPEAN UNION
Standard Shipping inside EU is managed by International Post*
EU : 5-6 business days delivery
Cost: Free
*if you wish to speed it with DHL Express please choose shipping upgrade while check out
Courier cost $15,00
OTHER COUNTRIES
Shipping outside EU is managed by International Post* : 10-15 business days delivery (due to Covid-19 this time can be delayed and it is not guaranteed)
Cost: Free
*if you wish to speed it with DHL Express please choose shipping upgrade while check out
DHL Express
2-4 business days worldwide delivery.
Cost $15,00
All orders over 250$ are shipped free with DHL express.
Please leave your phone number while check out for the delivery.
Every so often a package can get held up in Customs. I can not be responsible for any delays in delivery due to Customs. Buyer agrees to take full responsibility for the risks involved in international shipping.
The order will be shipped to the address provided by the checkout, unless you tell me otherwise.
International buyers please note: you are responsible for paying duties, taxes and applicable customs brokerage fees separate from the merchandise cost.
Refunds and Exchanges
I do want you to be happy with your purchase. If there is an issue with your item, please contact me and we can discuss the options.
Please contact me within 24 hours of your receiving your parcel to discuss the return process. Item has to be shipped back within 14 days of receipt. Return shipping costs are non-refundable. Buyer is responsible for return shipping & insurance costs.
ul.Dereniowa 9/49
02-776 Warsaw Poland
Once your item will be accepted as returned you will receive refund of your money with same payment method within 7-10 business days.
Custom orders, made to order items, earrings, on "sale" items sales are final and not returnable unless an error was made on my behalf. If any work on my pieces is done by a third party (ie. sizing, setting or finishing) this guaranty is void.
Cancellation are possible if made within 24 hours after your order was placed, to do so please send us an email at info@manari.eu. After that time production or shipment process begins and cancellation are not possible.
MANARI Marianna Berndt
ul.Dereniowa 9/49
02-776 Warsaw Poland
VAT PL9512049899
Sizing
Please make sure you order correct ring size as I will make the size that is requested by you. For the most accurate size you can go to any jewelry counter and ask for a measurement.